Refund & Cancellation Policy
At FastKam.in, we aim to provide reliable and transparent printing and customization services. This Refund & Cancellation Policy explains the conditions under which cancellations, refunds, reprints, or other service corrections may be requested for orders placed through our website or with Ivaan Enterprises.
1 Scope of Services
FastKam.in offers the following services, subject to availability:
- Document printing, including black-and-white and colour printing.
- Customized mug printing.
- Customized T-shirt printing.
- Photocopying and document scanning.
- Digital document preparation and basic file formatting.
- Assistance with preparing files for printing or online submission, where offered.
- The availability of services, materials, sizes, customization options, and turnaround times may vary.
The availability of services depends on materials, equipment, file requirements, customization options, and technical availability.
2 Refund, Return, Replacement, and Exchange Policy
Most services are made to order or involve digital files, so returns and exchanges may not be suitable in every case. Refunds, reprints, or other remedies will be assessed under the conditions below and applicable law.
2.1 Services Already Completed
Once a printing or customization service has been completed as ordered, the service charge will generally be non-refundable, except where a refund or other remedy is required by applicable law or the service or product was defective or incorrectly supplied.
2.2 Services Not Yet Started
If a customer requests cancellation before work on the order has started, the customer may be eligible for a refund of the amount paid, subject to any costs already incurred and applicable law.
If materials have already been purchased, printing has begun, or a customized product has been prepared, the refund amount may be adjusted to reflect reasonable costs incurred, where legally permitted.
2.3 Services in Progress
If work has already started, any refund request will be evaluated based on the stage of processing, work completed, materials used, and the reason for cancellation.
Where appropriate, a partial refund may be provided for the unperformed portion of the service, subject to applicable law.
2.4 Third-Party Charges
Payment processing fees or third-party charges, where applicable, will be assessed according to the relevant provider's rules and applicable law.
If a payment was made to a third-party provider, the refund may need to be requested from that provider. We will assist where reasonably possible.
2.5 Incorrect or Failed Services
If a printing or customization order is incorrect or defective due to an error attributable to FastKam.in, customers should contact us promptly with order details and, where appropriate, photographs of the issue. We will review the matter and may offer a correction, reprint, replacement, or refund as appropriate and required by law.
Differences caused by low-resolution files, customer-approved proofs, colour variation between screens and printed output, or incorrect information supplied by the customer may not qualify for a refund, unless a remedy is required by applicable law.
2.6 Physical Products and Consumables
If we offer physical printed products, such as customized mugs or T-shirts, eligibility for a return, replacement, reprint, or refund will depend on the product condition, whether it was customized, the nature of the issue, and applicable law.
Customized products and personalized print items generally cannot be returned simply because the customer changes their mind after production has begun or the item has been delivered. This does not limit any rights or remedies available for defective, damaged, or incorrectly supplied products under applicable law.
3 Cancellation Policy and Time Limits
Customers may request cancellation through the contact channels listed in this policy.
- Before work begins: Cancellation requests may be eligible for a refund of the amount paid.
- After work begins but before completion: Refund eligibility will depend on the work completed, materials used, costs incurred, and applicable law.
- After completion or delivery: Cancellation requests will generally not be accepted, but we will review reports of defects, damage, or incorrect orders and provide an appropriate remedy where required.
- Customized orders: Once a design has been approved and production has started, cancellation may not be possible without costs being incurred.
Customers should request cancellation as early as possible. An order is considered in progress once design preparation, file processing, material preparation, or production has begun.
Cancellation does not guarantee a refund if work or costs have already been incurred. Any decision will be made in accordance with this policy and applicable law.
4 Policy Validity and Applicable Time Period (TAT)
This policy applies to eligible orders placed through FastKam.in or with Ivaan Enterprises from the date of purchase or order confirmation.
This 7-day reporting window does not override statutory rights, mandatory refund obligations, or other remedies available under Indian law.
For orders that are delayed beyond the estimated turnaround time communicated to the customer, please contact us for an update. A delay does not automatically guarantee a refund, but we will review the circumstances and provide a remedy where required.
5 Refund Processing Time
Once a refund has been approved, FastKam.in will generally initiate it within 5–7 business days.
The time taken for the refunded amount to appear in the customer's account may vary depending on the bank, payment gateway, card issuer, or payment provider.
If a refund depends on a payment provider or another third party, the processing timeline may differ according to that provider's procedures.
We will communicate any material delay where reasonably practicable.
6 Mode of Refund
Approved refunds will generally be processed through the original payment method used for the transaction, wherever technically possible.
Depending on the payment method and the circumstances, refunds may be issued through:
- The original UPI payment method.
- The original debit card or credit card.
- The original net banking or payment gateway method.
- A bank transfer to an account verified as belonging to the customer, where appropriate and legally permissible.
7 How to Request a Cancellation or Refund
To submit a cancellation, refund, or service-related complaint, customers can contact FastKam.in through any of the following channels:
Please include the following information with your request:
- Customer name.
- Service or product ordered.
- Transaction or receipt number, if available.
- Date of payment.
- Amount paid and payment method.
- Reason for cancellation or refund.
- Relevant supporting information or photographs, if required.
Please do not send passwords, OTPs, UPI PINs, or unnecessary sensitive information with your request. We will review the request and communicate the outcome promptly.
8 Refunds for Duplicate or Excess Payments
If a customer is charged more than once for the same transaction or makes an identifiable excess payment to FastKam.in, the customer may contact us with the relevant transaction references.
After verification, any confirmed duplicate or excess payment attributable to FastKam.in will be refunded or otherwise corrected as appropriate, subject to applicable law.
Payments made directly to third-party providers may require a separate refund request to the relevant provider.
9 Customer Responsibilities
Customers are responsible for:
- Providing accurate information when requesting a service.
- Reviewing the design, spelling, quantities, sizes, and other order details before confirming production, where a proof or review is provided.
- Keeping their payment receipts and transaction references.
- Requesting cancellation or reporting service issues promptly.
- Ensuring they have the necessary rights or permission to use any submitted photographs, logos, artwork, or designs.
FastKam.in will not automatically be responsible for losses arising from incorrect information supplied by a customer, but this does not exclude any responsibility or remedy imposed on us by applicable law.
10 Changes to This Policy
FastKam.in may update this Refund & Cancellation Policy to reflect changes in its services, payment methods, operational processes, or applicable legal requirements.
The revised policy will be published on this page with an updated “Last Updated” date. Any changes will apply subject to applicable law and will not remove rights that have already accrued to customers.
11 Contact and Grievance Redressal
For refund requests, cancellations, or questions about this policy, please contact:
We aim to handle refund requests and complaints fairly, transparently, and within a reasonable period, in accordance with applicable law.
12 Final Terms
This Refund & Cancellation Policy should be read together with our Terms & Conditions and Privacy Policy.
Nothing in this policy is intended to exclude or restrict any consumer right or legal remedy that cannot lawfully be excluded or restricted under Indian law.